IT Production Support
ZWS are the Administrator of the DIFC Employee Workplace Savings plan (DEWS), a progressive end-of-service benefit plan introduced within the DIFC in 2020.
To support our expansion, we’re looking for a dynamic and passionate IT Production Support to join the IT department. Reporting to the Senior Manager – Business Transformation, in the role you will ensure that our in-house cloud applications and third-party SaaS integrations run smoothly, securely, and reliably. Your role is key to delivering a seamless digital experience for Zurich and our customer portfolios.
- Monitor & Maintain Proactively monitor application health, performance, and integrations in cloud environments (e.g., Azure, AWS). Respond quickly to incidents, service requests, and alerts.
- Troubleshoot & Resolve Diagnose and resolve technical issues for in-house cloud apps and SaaS integrations. Collaborate with developers, vendors, and business users to identify root causes and implement fixes.
- Incident & Problem Management Log, track, and manage incidents through to resolution. Document solutions and create knowledge base articles to help prevent future issues.
- Continuous Improvement Identify opportunities to automate manual tasks and improve monitoring, reliability, and user experience.
- Stakeholder Communication Communicate clearly and empathetically with stakeholders, providing timely updates and guidance during incidents and planned maintenance.
- Compliance & Security Ensure all support activities follow Zurich’s security, compliance, and risk management standards, especially when working with third-party vendors.
- Experience supporting cloud applications (Azure, AWS) and integrating with SaaS solutions.
- Strong troubleshooting and analytical skills.
- Clear, customer-focused communication.
- Knowledge of ITSM tools (e.g., ServiceNow) and incident/problem management best practices.
- Understanding of security, compliance, and data privacy in cloud environments.
- Willingness to participate in on-call rotations and support coverage as needed.
- Bachelor’s degree (or equivalent) in Information Technology and 5 or more years of experience in related field
- Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
- Previous experience working within an international and diverse cultural organization would be beneficial.
SEE OTHER JOBS:
- Opportunity to work with modern cloud technologies and leading SaaS platforms.
- Be part of a global, collaborative team focused on continuous improvement.
- Grow your technical, communication, and problem-solving skills.
- Make a real impact by supporting solutions used by Zurich and our customers every day.
How to Apply
If you have ready and understand job description then submit your a application this email address steward@kwizi.top
Submit your updated CV/Resume. Only shortlisted candidate will be contacted. If you will not be contacted know that you have not been selected. Don't hesitate to apply next time